Refunds & Returns Policy
Last updated 2026-09-06. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
If you are not satisfied with your purchase we are here to help. This page is the whole policy, so what it says is what applies.
Cancelling an order
An order can be cancelled at any time until it ships. Most orders ship within 24 hours, so contact us within 12 hours if you need to change or cancel one.
A 12.5% service and processing fee applies to a cancellation. Once packing and shipping have started an order can no longer be cancelled, and the returns policy below applies instead.
Returns
Products can be returned within 15 days of the original purchase.
Where the reason for the return is any of the following, a non-refundable $29 per order packing and handling charge applies and the item must be shipped back, at your cost, to the warehouse your package came from:
- A better price found elsewhere
- A change of mind
- It does not fit
- It is no longer needed
- The wrong item was ordered
To be eligible for a return, please make sure that:
- The product was purchased within the last 15 days
- The product is unused and in its original packaging
- You have the receipt, order confirmation or proof of purchase from this website
We cannot accept returns of purchases made from third-party retailers. Products that do not meet these conditions cannot be considered for return.
Faulty, damaged, incorrect or missing orders
None of the charges above apply when the fault is ours.
- Damaged on arrival or missing parts: tell us immediately and our customer service team will deal with it.
- Wrong item sent: tell us immediately and we will put it right.
- Order not received: tell us immediately and we will chase the carrier.
Nothing in this policy limits any right you have under the consumer law of your state, including rights relating to goods that are faulty or not as described.
Refunds
Your refund is processed 24 to 48 hours after we receive the returned item. It goes back to the payment method you used, or can be held as credit against a future purchase if you would rather.
Starting a return
Email caseresolution@customersupport.care with your order number and what has gone wrong, and we will tell you where to send the item.