Get In Touch
Questions about which product fits your car, your doorway or your dog? We are happy to help.
If your question is about the delivery of an order you have already placed and you have a tracking number, try Track Your Parcel first. If it is a general question about delivery, the shipping guide answers most of them.
If neither of those helps, email us. There is a person on the other end seven days a week, and if you are chasing an order, include the order number and the email address you used at checkout so we can pull it straight up.
Company information
Who you are buying from, in full.
- Company namePet Barrier Company, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- United States administration office17 State Street, New York, NY 10004, United States
- Registered addressSuite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@petbarrier.net
Orders over $50 ship free with tracked delivery. Below that the only rate the checkout offers is Express Shipping at $22. See Shipping and Refunds & Returns for the full details.
Frequently asked questions
How quickly will you reply?
Most emails are answered within one business day, and somebody reads the inbox seven days a week.
What should I include if I am chasing an order?
Your order number and the email address you used at checkout. With those two we can pull the order straight up.
I have a tracking number but nothing is showing.
Give it 48 hours from the shipping email before worrying, then send us the number and we will chase the carrier.
Can I phone you?
The number on this page is our international call centre. Email is usually faster for anything about a specific order.
Who do I email about a return?
caseresolution@customersupport.care, with your order number and what has gone wrong.
Who do I email about a bulk order?
Use the wholesale quote page, or email wholesale@customersupport.care with the products, quantities and delivery address.
Can you tell me if a product will fit my car?
We can tell you the measurements, which are on every product page. Measure your own load space, bench or window and compare, and ask us if you are not sure which measurement matters.
Do you offer fitting?
No. Everything we sell is designed to be fitted by the buyer, and none of the car products needs a tool.
Is there a physical address I can visit?
No. We are online only. The addresses on this page are administrative.
Can I change the delivery address after ordering?
Contact us within 12 hours and we will change it if the order has not been packed. After that it has to go to the address on the order.